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FAQs

  • While elements of our site are indoor, the majority is outdoor. Please plan appropriately and bring warm clothes for before and after the session. Bring swimwear appropriate for the saunas and ice baths, and water to stay hydrated during the session (water and complimentary tea will be provided in a refreshment area). Please also bring a towel with you, although if you forget, we will have a limited number on site to rent for £3.50 each.

  • Please try and arrive 5 minutes early to make the most of your session. Head straight to our check-in hut where one of our members of staff will check you in and show you to your designated sauna. Either arrive with your swimwear on underneath your clothes or get changed in the changing room on arrival. Once ready, enjoy the experience!

  • The booking system allows for individual seat bookings or the entire sauna which has a maximum capacity of 8 people. If you need to book multiple seats in a sauna, you need to repeat the checkout process again. Bookings are made via Mindbody, so you will need to sign-up for an account if you don’t already have one.

  • Please follow our House Rules to ensure a safe and enjoyable experience for everyone.

    1. Wear appropriate footwear: floors may be slippery when wet.

    2. Please sit on your towel when in the sauna for the hygiene of others.

    3. Remove all jewellery before entering the sauna room to prevent burns.

    4. Shower before using the sauna room or cold plunge pools.

    5. We advise staying hydrated by drinking plenty of water (there’s water at the check in desk).

    6. Don't use the sauna room if you're feeling unwell or experiencing symptoms such as dizziness or fainting.

    7. Be respectful of other people while using the saunas.

    8. Full nudity is not allowed.

    9. Alcohol consumption is prohibited within the entire Drip Sauna area.

    10. Do not dump water directly from the bucket onto the sauna heater rocks: gently ladle water from the bucket.

    11. When using oils, mix a few drops into the water bucket before ladling onto the rocks: do not pour oils directly on the heater or bring the bottle into the sauna room.

    12. Saunas must be vacated 10 minutes before the end of the scheduled end time.

    13. Drip Sauna has a zero-tolerance policy towards any form of harassment, including sexual, racial, religious, or gender-based harassment.

T&Cs / Privacy Policy

  • 1. General Health and Safety

    1.1 Health and Safety Guidelines
    a. You must adhere to all health and safety signs.
    b. You must adhere to all the House Rules
    c. If unclear, ask a member of staff for clarification.

    1.2 Fire Safety
    a. Fire exits are clearly marked throughout the premises.
    b. In case of a fire or alarm, use the nearest exit and assemble in the designated area.

    1.3 Accidents and Injuries
    a. Report any accidents or injuries to the senior manager immediately.

    1.4 Smoking
    a. Smoking, including e-cigarettes, is strictly prohibited in all areas.

    2. Behaviour and Use of Facilities

    2.1 Behaviour and Attire
    a. Clients are expected to behave respectfully and appropriately at all times.
    b. Full nudity is not allowed
    c. Inappropriate behaviour or attire may result in removal.

    2.2 Crockery and Glassware
    a. Crockery and glassware are not permitted inside the sauna room or near plunge pools unless specifically arranged.

    2.3 Animals
    a. No animals are allowed except for assistance dogs.

    2.4 Follow Staff Guidelines
    a. Follow all displayed guidelines and instructions from staff or management.

    3. Personal Belongings

    3.1 Liability for Belongings
    a. Clients are responsible for their personal belongings. Drip Sauna is not liable for lost or damaged items.

    4. Use of Sauna Heater

    4.1 Temperature and Heater Safety (manufacturer guidance for Narvi Ultimate)
    a. Maintain a sauna temperature between 60-80°C.
    b. Be cautious around the hot heater as it may cause burns.
    c. Do not throw more than 1-2dl of water onto the heater stones.

    5. Photography and Videos

    5.1 Personal Use Only
    a. You may take photos/videos for personal use, but only with the permission of all individuals present.
    b. No photography or videography is permitted in changing areas, toilets, or within another client’s sauna room or cool-down room.

    6. Booking, Rescheduling, and Cancellations

    6.1 Booking
    a. Late arrival will reduce your session time, and missed bookings are non-refundable.
    b. Drip Sauna has an over-18 policy (ID may be required).

    6.2 Rescheduling
    a. Bookings can be rescheduled up to 48 hours before the session.
    b. Changes to session type or group size are not currently allowed during rescheduling.

    6.3 Cancellations
    a. Cancellations must be made 48 hours in advance for a full refund.
    b. Special cases for exceptions include emergencies, travel restrictions, or natural disasters.

    7. Health and Wellness

    7.1 Health Conditions
    a. Using sauna rooms, cold plunge pools, and other facilities may not be suitable for individuals with the following conditions:
    i. Cardiovascular issues (e.g., high or low blood pressure).
    ii. Respiratory illnesses.
    iii. Pregnancy.
    iv. Any medical condition exacerbated by heat or cold exposure.
    b. If you have concerns about your health, we strongly recommend consulting a healthcare professional before using our facilities.

    7.2 Infectious Illnesses
    a. Do not use any facilities if you have an infectious illness or condition, including symptoms of fever, cold, flu, or other contagious diseases.
    b. Clients with symptoms of contagious illnesses must refrain from attending until they are fully recovered.

    7.3 Client Responsibility
    a. Clients are responsible for ensuring that they are fit to participate in activities provided by Drip Sauna.
    b. Any unusual symptoms such as dizziness, fainting, or discomfort during a session must be reported to a member of staff immediately.

    7.4 Liability Disclaimer
    a. Drip Sauna is not liable for any injuries, illnesses, or adverse effects resulting from pre-existing medical conditions or failure to follow medical advice.

    8. Liability Waiver

    8.1 Signing the Waiver
    a. All clients must sign the Liability Waiver before using any facilities.

    8.2 Assumption of Risks
    a. By signing the Liability Waiver, clients acknowledge that they assume all risks associated with the use of the premises and facilities.

    8.3 Legal Binding
    a. The Liability Waiver is legally binding.

  • 1. Information We Collect

    1.1 We collect information when you:
    a. Book a session with us.
    b. Subscribe to our newsletter.
    c. Interact with our website via cookies.

    1.2 This information may include:
    a. Name, email, and contact details.
    b. Payment information (processed securely by third-party providers).
    c. IP addresses and browser details.

    2. How We Use Your Information

    2.1 We use your data to:
    a. Process bookings and payments.
    b. Send booking confirmations and updates.
    c. Improve website performance and user experience.
    d. Send promotional materials (with your consent).

    3. Data Sharing

    3.1 We do not sell your personal information. However, we may share it with trusted third parties for:

    a. Payment processing.
    b. Website analytics (e.g., Google Analytics).
    c. Marketing campaigns (with your permission).

    4. Cookies

    4.1 Our website uses cookies to:
    a. Enhance user experience.
    b. Track site performance.
    c. Manage preferences (via browser settings).

    5. Data Security

    5.1 We implement appropriate measures to secure your personal information against unauthorised access or disclosure.

    6. Your Rights

    6.1 You have the right to:
    a. Access, update, or delete your personal information.
    b. Opt out of marketing communications at any time.

    To exercise these rights, contact us at info@dripsauna.co.uk

    7. Changes to this Policy

    7.1 We may update this policy. Significant changes will be posted on this page, and, where appropriate, notified via email.

Sauna + ice bath. SW11.

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